managing conflict training course
Managing Conflict Training Course is designed to equip you and your organisation with the skills and confidence to effectively handle conflict situations. Learners that register on this conflict management training online course will understand what workplace conflict is, suitable responses to conflict, cultural differences and different ego types. Following completion of this conflict management online course learners can proceed to achieve the recognised Conflict Management Qualification Level 2 Award with us which is done by sitting an examination online.
Why choose this conflict management training course?
Unfortunately, from time to time, we all find ourselves in a conflict situation. This managing conflict training course learns you how to effectively and confidently diffuse such situations. Effective managing conflict training can improve engagement amongst employees, ensure that customer experience is not tarnished, and create better relationships, both internally and also with customers, that result in a more talented and productive workforce. Conflict in the workplace is destructive and detrimental to all stakeholders. It can leave disengaged employees, unhappy customers and reputational damage. No prior knowledge is necessary for this conflict management training course.
Areas Covered in this conflict awareness e learning course:-
- What is workplace conflict?
- Responses to conflict
- Cultural differences and different ego types
- Breakdowns in communication
- The behavioral cycle
- The PEACE model
- Conflict with customers
- The HEAT technique
- Patterns of behavior and distance zones
- Physical conflict warning and danger zones
- Impact factors
- The BAP strategy
This conflict awareness e learning programme will also equip learners with the knowledge around breakdowns in communication, the behavioural cycle and patterns of behavior ideal for team members and managers. The managing conflict training course also covers the various models and techniques that can be utilised to effectively manage conflict and also provides learners with an awareness of the potential damage conflict can cause.
Who is this online training course aimed at?
Managing Conflict training course is ideal for all levels of employee within a business and as part of the induction process for new employees. No prior knowledge needed for this elearning course.
20 – 40 minutes programme of training and then should you wish to proceed to the Conflict Management Qualification Level 2 Award with us the examination is one hour and its also online.
How this conflict awareness e learning programme works
Learners are assessed at the end of the course by multiple-choice questions and will receive an accredited elearning certificate, which is downloadable upon successfully finishing this managing conflict training course. Following completion of this managing conflict online training course you may wish to proceed to the Conflict Management Qualification Level 2 Award.
Accreditation for our online training courses