Reddish Training values all the personal information you provide us with. We have procedures in place as we recognise the importance of the correct and lawful treatment of personal data; it maintains confidence in the organisation and provides for successful operations.
This Privacy Notice explains how we protect your privacy and how you can control how we use your personal information. If you have any queries of how your personal information is used, stored or wish to change the way in which we use your data please don’t hesitate to contact us on 0161 682 6660 or alternatively email us at email@example.com
When you provide your information to us directly via our website, over the phone or face to face we only ask you to supply information that we need in order to provide the service you have requested, we do not share this information to third parties for marketing purposes.
When you contact us we may ask for your name, company and contact details. As we are an approved centre for qualifications we do require learners personal information during enrolment; name, address, contact details, national insurance number, photographic ID, CV. We may need to disclose this information to awarding organisation and qualification regulators.
Information provided to us via cookies
How we use your data
We use your personal information in a number of ways to:
- Provide you with the service or information you’ve requested; we are an approved training provider for qualifications we do share this information with third parties for marketing
- Keep you informed and updated on relevant products you may be interested in(if you opt in)
- Improve our website and the range of services and products we provide
We do not store credit card details and only share payment details with our payment gateway provider for the purpose of taking payments.
Who we share your information with
- We may share your information with your employer (if they booked your qualification)
- Learning Record Service https://www.gov.uk/topic/further-education-skills/learning-records-service
- Payment gateway provider who provide payment services to use; sage, paypal and worldpay
- Only authorised team members at Reddish Training including your Assessor, Administrator, IQA.
- Awarding Bodies and Qualification Regulators (if required)
- IT support provider for the purposes of support where necessary
- Accounts purposes including sage and external accountants
Under some circumstances, we may be required to disclose or share your information without your consent for legal purposes if required; courts, police or other legal matters.
How we keep your personal information safe
We take our obligations to keep your personal data safe and secure very seriously.
We operate a need to know basis meaning access to your personal information is strictly controlled. We are audited throughout the year by our Awarding Body to ensure all our systems and procedures comply. All team members are trained in confidentiality and data protection procedures, our systems are internally audited at regular intervals throughout the year.
How long we keep your personal information
We keep your personal information in line with our General Data Protection Policy, all learners are issued with this during enrolment and employers can access this via the online portal.
In certain circumstances, we have a statutory obligation to keep your personal information for a set period of time, for example, financial information for financial auditing purposes, awarding body, qualification regulator.
How can you find out about the information we hold about you
You have the right to request a copy of the information that we hold about you.
If you would like a copy of your personal information we hold about you please contact us, we will get back to you within 30 days.
Our legal basis for processing your personal information
Much of our processing will be under the basis of “contractual obligation” in other words we need and use your personal information for providing the services you have asked us to provide.
We will onlycommunicate with you regarding products and services you may be interested in receiving from us in the future if you consent to it via our website www.reddishtraining.co.uk.
You can unsubscribe to our marketing emails at any time.
What to do if you have a complaint
If you have a complaint, please email firstname.lastname@example.org and your complaint will be dealt with as per our Complaints Policy. If you are still not satisfied with the way your complaint was handled, you can refer your complaint to UK Information Commissioner’s Office: https://ico.org.uk/concerns
Links to other websites
We link our website directly to other sites. This privacy notice does not cover the links within our website linking to other websites, we encourage you to read the privacy statements on the other websites you visit.