Managing Conflict Training Course is designed to equip your organisation with the skills and confidence to effectively handle conflict situations. Learners that register on this conflict management training online course will understand what workplace conflict is, suitable responses to conflict, cultural differences and different ego types. This conflict awareness e learning programme will also equip learners with the knowledge around breakdowns in communication, the behavioural cycle and patterns of behavior ideal for team members and managers. The managing conflict training course also covers the various models and techniques that can be utilised to effectively manage conflict and also provides learners with an awareness of the potential damage conflict can cause.
Effective managing conflict training can improve engagement amongst employees, ensure that customer experience is not tarnished, and create better relationships, both internally and also with customers, that result in a more talented and productive workforce. Conflict in the workplace is destructive and detrimental to all stakeholders. It can leave disengaged employees, unhappy customers and reputational damage. Unfortunately, from time to time, we all find ourselves in a conflict situation. This managing conflict training course learns you how to effectively and confidently diffuse such situations. No prior knowledge is necessary for this conflict management training course.
Areas Covered in this conflict awareness e learning course:-
- What is workplace conflict?
- Responses to conflict
- Cultural differences and different ego types
- Breakdowns in communication
- The behavioral cycle
- The PEACE model
- Conflict with customers
- The HEAT technique
- Patterns of behavior and distance zones
- Physical conflict warning and danger zones
- Impact factors
- The BAP strategy
Who is this online training course aimed at?
Managing Conflict training course is ideal for all levels of employee within a business and as part of the induction process for new employees. No prior knowledge needed for this elearning course.
20 – 40 minutes.
How this conflict awareness e learning programme works
Learners are assessed at the end of the course by multiple-choice questions and will receive an accredited elearning certificate, which is downloadable upon successfully finishing this managing conflict training course.