Customer Service Training

Customer Service training course Level 2 – NVQ Training Course is used as part of the training for a level 2 qualification or as a stand-alone course for staff and managers. All our accredited elearning training courses can be used as part of induction processes to your business. Learners will understand what is meant by, and how to deliver, good customer service in your organisation. From the basic principles to understanding and anticipating customers requirements. Good customer service is good for business. Ensure customer service in your business hits the right note with this customer service course online.

Areas covered in this customer service course:-

• Customer service principles
• Customers needs and expectations
• Behavior and interpersonal skills
• Responding to problems and complaints

Who is this customer service Level 2 (NVQ Training Course) aimed at?

The course is useful for staff, managers and apprentices working within any business. It is also useful for any learner looking to gain a recognised level 2 qualification in customer service. No prior knowledge is needed with this customer service training elearning course.

Typical Duration of this online training course

This accredited programme is one to two hours and it is all at your pace. You have twelve months access to the elearning portal. You get instant access to this online training course and downloadable certificate when you successfully complete.

How this online training course works

Learners are assessed at the end of this customer service course by multiple choice questions. On successful completion of this online training course you can download your certificate.

Key elements of this accredited elearning course are:-

• interactive exercises/gaming
• media-rich content with interactive 3D scenarios
• content provided by market leading experts
• relevant photography including illustrations
• multi-generational content and style

Accreditation of our customer service courses online