1. About these Terms and Conditions
1.1 These Terms and Conditions (the “Conditions”) form the whole of our ‘Agreement’ with you
1.2 In these Conditions ‘we’ and ‘us’ means Reddish Training Ltd (Registered Company Number 12905953); ‘you’ means the individual or organisation Booking the competency assessment qualifications (NVQ) under these Conditions; ‘Booking’ means a request by you to book the competency assessment qualification (NVQ) with us; ‘Learner’ means an individual registered onto the competency assessment qualification (NVQ) by you; ‘Reasonable Adjustments’ means reasonable adjustments either in accordance with relevant equal opportunities legislation or as part of what we deem to be good practice
1.3 These conditions and all other express terms of the contract between Reddish Training and you shall be governed by and construed in accordance with English law and each party agrees to submit to the exclusive jurisdiction of the courts of England and Wales
1.4 These Conditions replace all other terms and conditions previously applicable and shall apply to any booking to the exclusion of any other terms and conditions.
2.1 You may make a Booking via our website, or by telephoning or emailing us. Alternatively you may apply for a credit account at the bottom of our website in quicklinks.
2.2 Bookings made for competency assessment qualifications (NVQ) shall be regarded as an agreement by you to book the competency assessment qualification (NVQ) under these Conditions,
2.3 As soon as reasonably practicable you shall provide us with the name of the Learner(s) and of any special requirements they may have, particularly with regard to workplace availability, mobility and any access restrictions to their workplace, including mandatory site inductions or special vetting requirements if applicable,
2.4 Substitution of a Learner will not be allowed once the learner has been registered with the awarding organisation.
2.5 All qualifications are provided without guarantee and certification is granted upon successful completion of the qualification, if you feel that the course does not meet your requirements or personal expectations you must bring this immediately to your assessors attention for rectification.
2.6 All qualifications are provided and delivered within the awarding organisations requirements and to the national occupational standards, the standards are subject to change with prior notice by the awarding organisation but are without liability to Reddish Training, its assessors/trainers and associates.
3.1 The price of the competency assessment qualification (NVQ) is set out on the booking form or within email correspondence and price includes the following;
a) Initial learner induction to the requirements of the registered qualification and the awarding organisations requirements either as an individual or as part of a group induction,
b) Supportive documentation to assist in building a portfolio of workplace evidence to prove competence for the registered qualification,
c) Assessment of submitted evidence by the assessor up to the completion of portfolio,
d) Internal Verification of assessment decision leading to application for certification,
e) Safe and secure storage of assessment documentation including certification for a period as determined by the awarding organisation,
3.2 Payment can be made via cheque, Bank Transfer, paypal or bank cards
3.3 The price of the competency assessment qualification includes all registration fees, quality assurance and certification, payment must be made as to the agreed terms or in full prior to registration, which will be invoiced in advance.
Note – Fees are payable by Reddish Training at the point of registration of a learner to the awarding organisation making any initial payments non-refundable. Agreed payment plans can be put in place.
4. Payment and Payment Terms
4.1 Payment for the competency assessment qualification (NVQ) can be paid via our website or invoiced as agreed either in full or at various stages to suit, payments must be then made in line with these terms and conditions and as detailed on the initial invoice. Payment plans can be as below:-
- Four instalments = 25% payable at time of enrolment by invoice
- Two instalments = 50% payable at time of enrolment by invoice
- One instalment = 100% payable at time of enrolment by invoice
Our instalments above can be invoiced to suit your requirements so please advise us your preferred plan, please bare in mind they need to be in line with your learners progress. Our invoices can be paid by card, cheque or BACS. Payment plans may not be available on discounted courses please contact us and we can advise.
4.2 Payments for agreed additional assessment visits and out of radius mileage charges and overnight accommodation fees will be invoiced separately and as soon as the expenditure arises.
4.3 Terms of payment for credit accounts will be 28 days from the date of invoice unless otherwise agreed in advance and in writing, please note these are our terms of payment. However no registration will be made until full payment has been made, which may delay achievements or the ability to arrange any card extensions/upgrades that may be required.
4.4 We may exercise our statutory right to claim interest and compensation for debt recovery costs under the late payments regulations if we are not paid in accordance with our agreed terms as stated on our invoices.
4.5 Any payments made after registration are non-refundable and non-transferable if a learner fails to complete through no fault of the training centre, even if paid for in full.
4.6 Prices quoted cover the NVQ process ONLY and does not cover card extensions, renewals or upgrades and any associated health, safety and environmental tests required.
5. Cancellation and Earlier Leaver Charges
5.1 Once a learner is inducted and registered for the qualification you cannot ask for a refund as registration with Awarding Body takes place on enrolment. Payment plans need to be paid as per learners progress and we cannot claim achievement until payments have been made in full.
5.2 We reserve the right to remove learners from our centre registration if you fail to pay our invoices on time.
5.3 We reserve the right to remove learners from our centre registration if the learner is unwilling or unable to complete the qualification in a reasonable timescale or in a timescale originally agreed between the assessor, the learner and you.
A reasonable timescale for suitably experienced workers undertaking a qualifications at any level is 1-2 years from induction.
5.5 Additional costs may be incurred if a learner takes over the specific time please refer to specific qualification for expiry dates; often 1 year and 2 years.
These terms and conditions are subject to the awarding organisation requirements and we follow a documented complaints and appeals procedure which will be explained to the learner at point of induction and throughout the qualification.
6. How to Contact Us
6.1 Website – www.reddishtraining.co.uk
6.2 Telephone: 0333 242 0639 – You can contact Reddish Training by telephone Monday to Friday from 9.00am until 5.00pm (Saturday & Sunday hours do vary so please email us over the weekend)
6.3 Email: firstname.lastname@example.org – Contact via email will be dealt with at earliest convenience
6.4 Post: The registered office address of Reddish Training Ltd is;
Reddish Training Ltd, Under Lane, Chadderton, Oldham, OL9 7PP